Purchase Terms & Conditions
DESIGNS BY K & K – TERMS & CONDITIONS OF SALE
ALL orders are to be prepaid. No order will be commenced until full payment is received.
Dispatch of orders is in accordance with the method chosen: Free standard shipping - dispatched within 28 days of ordering; Fast Shipping - dispatched within 14 days of order; Rush Shipping - dispatched within 5 days of order. Where the "dispatch by" date falls on a non-business day, it will be dispatched by the next business day. Please note: delays in approval for proofs being received will result in delays in orders being dispatched. Orders will not be cancelled, and refunds will not be issued, if approval was delayed in being received.
For any guaranteed deliveries offered, such guarantees are issued in accordance with Australia Post estimated turnaround times. Any delivery delays outside of estimated turnaround times are not the responsibility of Designs By K & K and no claims for late delivery will be accepted.
All work is guaranteed to be without errors, and will be replaced, free of charge, if an error does occur. Claims for a remake due to our error must be sent through to Designs by K & K with 30 days of the order being received. Note: Free from errors means free from errors as per the final proof approved or as per the display item for items not requiring personalisation.
All orders are dispatched through Australia Post with a tracking number. Postage for one dispatch ONLY is included in the purchase price of items. Orders returned to sender due to incorrect address being given to Designs by K & K or that are unclaimed through Australia Post will incur additional postage costs. These additional postage costs are the Return To Sender cost charged to return the item via Australia post PLUS the postage cost to resend the item. The additional postage costs are payable prior to the order being resent.
Claims for items damaged during transit and claims for a manufacturing fault in a received item must be received within 3 working days of receipt of the order. All claims must be accompanied with photos showing the damage/fault and a description of what the damage/fault is.
Any order, damaged during transit and claimed within the stipulated claim period, will be replaced free of charge to the customer.
Claims for manufacturing faults will be reviewed on a claim by claim basis. If it is deemed to be a manufacturing fault, the item will be replaced free of charge to the customer.
Designs by K & K retain the right to use images of any order made. Such uses may include, but are not limited to, display, promotion and order negotiations. Where an order has personal information contained in it, this right to use may be revoked by the customer at their request. Revoking right to use is effective from the date that notice is given and it is understood that some prior use of the image is unable to be removed from current advertising.
All designs remain the intellectual property of Designs by K & K.
A customer may request that an item be made as a “one off unique item” and that no other reproductions can be made by Designs by K & K for other customers. The Fee for a “one off unique item” is $100 in addition to the regular purchase price of the item. The item design remains the property of Designs by K & K and the customer cannot seek to have it reproduced elsewhere.
Any circumstances not specifically addressed within these Terms & Conditions or Refund, Exchange & Change of Mind Policy, shall be handled at the discretion of the owners and any such decision will be final.
DESIGNS BY K & K – CREDITS, EXCHANGE & CHANGE OF MIND POLICY
Under NO circumstances may an item that has been personalised, as per invoice, be exchanged or credit note issued.
No refunds are given should an order be cancelled prior to the making of the item, a credit note for the full purchase price will be issued.
Amendments, alterations or corrections requested to be made to completed signs after a proof has been approved by the customer, will incur an amendment fee (from $20).
It is only considered an amendment, alteration or correction if the change to the item is requested within thirty (30) days of receipt of the customer receiving the order. All signs requiring an amendment, alteration or correction must be returned to Designs By K & K for the change(s) to be made within forty-five (45) days of the customer receiving the sign. After the above stated periods it will be considered a new order and full-price will be charged in accordance with that order.
Pine & timber signs are made from wood, as wood was once a living thing (as a tree) it will have imperfections. Any knots that are evident on a sign are not deemed to be a fault in the sign and as such are not deemed to be eligible for a warranty &/or replacement claim.
All pine signs are cut to size from larger pieces of timber and as such may have cut marks on the edges of the sign that are an unavoidable consequence of the cutting process – these cut marks are not deemed to be a fault in the sign and as such are not deemed to be eligible for a warranty &/or replacement claim.
As timber is a natural product it is prone to expanding and contracting with extremes in temperature. Any damage that may occur due the timber expanding and contracting is deemed to be unavoidable and as such is not deemed to be eligible for a warranty &/or replacement claim.
All care is taken in the description of K&K Rustic Signs, to help ensure that customers are choosing the right sign for them, including choice of material. However, should a non-personalised sign not be suitable for the purpose purchased, the purchase price will be refunded upon returning the sign in good order.
Please note: Any signs returned that are damaged, either via transit or misuse, will not be eligible for a refund.
The customer is responsible for all postage costs associated with signs requiring amendment, alteration, correction or credit.
At all times, the responsibility of ensuring that the sign being purchased, is suitable to the customer’s needs (including choice of material), remains with the customer. Whilst all signs are listed with a detailed description and display photo, specific enquiries to ensure suitability of product being purchased are encouraged.